FULL GENERAL CONDITIONS
HOW TO MAKE A RESERVATION:
Both reservation and confirmation must be presented in writing in accordance with the availability and specific conditions stated for each service of program. The quotation of a program or service does not represent a valid reservation and hence it is not accepted. The reservation must be explicitly requested. In this act, the customer accepts the payment liabilities and provisions, as well as the corresponding cancellation conditions.
Some excursions or programs require a minimum of passengers to operate.
THE SERVICE INCLUIDE:
Lodging in specified hotel or in a similar hotel if there is no availability, excursions, transfer, meals, guide service and air, maritime and overland transportations accordingly to each itinerary.
SERVICES DO NOT INCLUIDE:
- Transportation, air, maritime or overland tickets. No specified meals, beverages, extras, telephone calls or other services not predented in the programs.
- Taxes or boarding fees in ports or airports not specified in the programs or travel documentation.
- Expenses for customs proceedings, visas and personal documents
- Personal insurance
CANCELLATIONS AND REFOUNDS:
Each program and service might have specific conditions in terms of subscription, deposit, fines, cancellations, refund, included services, additional conditions applied by operators and / or suppliers. Customers must understand and accept this, releasing Scala Tours S.A. for any liability on this matter.
PASSPORT AND VISAS:
When travelling, the passenger must be in possesion of a valid passport, visas or any other necessary travel documentation requirred.
LIABILITIES:
Scala Tours S.A., explicity states that the company acts as a mediator between the traveler and the entities or persons who supply the services indicated in the itinerary, namely: Transportation company, hotels, restaurants, etc. Consequently, Scala Tours S.A. is not liable for non-fulfillment or failure in the service provided by the suppliers such as: delays, itinerary or tour changes, baggage loss or damage, hotel room and seating assignments or unexpected cancellation whatever the cause may be. The company shall not be responsible for death or injury to a customer resulting from accidents, strikes, wars, government restrictions, quarantine, sickness, earthquakes, or any other cause beyond the control of Scala Tours S.A.. In accordance to this, the customer waives all rights which he or she may have against Scala Tours S.A. for the feasibility of financial refund made on lodging, transportation, meals, losses, or any kind of injury in connection to the foregoing. Conversely, they will address their claims to the suppliers in accordance wiyh the general conditions stated in the contracted service. All contracted airlines and maritime overland companies are not liable for passenger when passengers are not physically on the plane, train, ship or respective vehicle. The contract of the ticket will be the only link between the purchaser or traveler.
WIRE TRANSFER:
WACHOVIA NATIONAL BANK, NEW YORK
Cover through: Wachovia National Bank, New York
Account: 2000192000042 (between Bac San José and Wachovia Nat. Bank)
No. Aba: 026005092 Swift: PNBPUS3NNYC
Transfer to: BAC San José (formerly Banco San José, S.A.)
Swift: BSNJCRSJ
Beneficiary Name: SCALA TOURS S.A.
Beneficiary Account: 904543089
SCALA TOURS CONDITIONS:
SCALA TOURS S.A. reserves the right to make itinerary changes whenever the company deems it necessary for organization and excursion development, as well as the right to cancel an excursion under circumstances beyond our control or in the event the number of passenger is not enough to perform it.
The itineraries, included services, hotels and tour operators used in the programs released in this guide are subject to change without prior notice.
The order of the excursions may be altered regarding weather conditions or owing to reasons beyond our control for the development of our services.
The rates are subject to change without prior notice.
The client, by the sole factor checking in to the tour, accepts each and every one of the general conditions previously stated. |
